Box Office - Red Mountain Theatre

First visit to RMT? Click here for helpful tips!

RMT BOX OFFICE

Located at the Grand Lobby Entrance
1600 3rd Ave. South
Birmingham, AL, 35233

EMAIL

boxoffice@redmountaintheatre.org

MAIN PHONE

205-324-2424

HOURS

Main Admin Office: M-F 9 a.m. - 5 p.m.
Box Office: T-F 1 p.m. - 5 p.m. and show days

Box Office 101

All sales are final.
Season subscribers may exchange tickets 24 hours prior to the date printed on the tickets for another performance of the same production. All exchanges are subject to ticket availability.
Individual ticket holders will be charged $10 per order to exchange, plus any difference in ticket price. This must be done at least 48 hours prior to the date printed on the tickets and can only be exchanged for another performance of the same production. All exchanges are subject to ticket availability.
There are no refunds.
We are a cashless venue. All transactions are done by card or mobile payment app.
To reserve tickets over the phone, you must pay with a credit card (all major credit cards accepted).
A $4 ticketing fee (per each ticket purchased) will accompany each ticket purchase.
Tickets will be emailed to you at the time of purchase unless you wish to pay the $2/ticket Will Call fee.
Gift certificates are available in any dollar amount. Gift certificates must be redeemed in the season they were purchased.

box office faqs

What are the ticketing policies?

All sales are final. Season, schedule, and artists are subject to change.

Does RMT issue refunds?

No refunds. If tickets are unable to be exchanged, we ask that patrons consider making a tax-deductible donation of their tickets.

What should I do with my tickets if I can’t make a show?

Unused tickets may be donated to the theatre for a tax credit if released prior to date and time on the tickets. Just call the Box Office at 205-324-2424 so we can release the seats for sale.

What is RMT's exchange policy?

All sales are final. Season subscribers may exchange tickets 24 hours prior to the date printed on the tickets for another performance of the same production. Individual ticket holders will be charged $10 per order to exchange. This must be done 48 hours prior to the date printed on the tickets.

What is RMT's cancellation policy?

If a performance is cancelled, you may exchange your tickets for another performance of the same production or another production in the same season. If tickets are unable to be exchanged, we ask that patrons consider making a tax-deductible donation of their tickets.

Does RMT sell walk-up tickets?

Tickets may be purchased at the theatre one hour prior to showtime (all fees apply).

Are ticket policies and fees different if I purchase online vs in-person?

Ticket policies and fees apply to all purchases, however the transaction is made.

Conditions of Sale:

No refunds. You assume all risk and danger incidental to the event or performance whether occurring prior to, during, or after said show. You assume all risk and danger of being injured by thrown, battered, kicked, shot, etc. objects and you agree that the management, its agents, and the performers are not responsible or liable for any injuries resulting from such causes. No recording devices, still cameras, or video cameras permitted. No transmission or aiding in transmitting any description, account, picture, or reproduction of the event, performance, or exhibition. You hereby consent to the reasonable search for alcoholic beverages, drugs, or weapons. You further consent to the use of your image or likeness incidental to any display, transmission, or reproduction of the event. Management reserves the right to refuse admission or eject any person whose conduct is deemed by management to be disorderly or who fails to comply with the terms and conditions herein. In the event of a cancellation for which there is no rescheduled date, a refund for this ticket may be issued at the option of the management and may not include additional ticketing fees (i.e. ticketing operations fee, shipping fees, etc.).

Planning a visit with children

We love introducing kids to theatre! All children 2-12 are eligible for a reduced ticket price, and must be accompanied by an adult. (Kids 13 and older count as adults.) You are welcome to bring children under the age of 2 without a ticket as long as they sit on your lap. Any children who need their own seat must be ticketed. We have booster seats available -- just ask at the Box Office when you arrive!

Please note, we do want all patrons (young and old) to be courteous to actors and fellow audience members. If you need to comfort a child, there are several quiet areas in the lobby marked by signage. We simulcast the show to the TVs in the lobby, so adults won't miss the show.

If your child has trouble with sitting still for "big" shows, we suggest two options to introduce them to the theatre! Our Young Artist Productions (2-3 times a year) are 1 hour versions of Broadway musicals performed by 8-18 year olds. We also have select shows--usually the family-friendly summer shows-- that have a Sensory-Friendly performance. Click here to learn more about Sensory-Friendly Performances.

What's the parking situation?

Paid parking is located at our Arts Campus parking lot on the right side of 3rd Ave. South, or directly across the street from the campus (left side of 3rd) at the Children's Hospital surface lot. Click here to see maps of the neighborhood or buy parking passes.

If spaces are available, you are permitted to buy parking in the Children's Hospital lot before the show. You will receive a slip to pay at the Box Office.

The parking lots open at 1pm before 2pm matinees and 5:30pm before 7:30pm performances. You must have your parking scanned to enter the lots.

When parking at the Children's Hospital lot, please cross at the zebra crossings on either end of the block for your safety.

Parking attendants leave their posts 30 minutes after curtain time. If you arrive 30 minutes late to the show you may have to find street parking.

Street parking is available in the neighborhood. Please watch for any "No Parking" signs in other lots around the Arts Campus. Building owners will tow unauthorized cars.

What should I wear, and what is good theatre etiquette?

What should I wear?

Most people come in casual clothing. You may want to bring a light sweater or jacket because we try to keep the theatre at a comfortable temperature for our actors.

Can I take photos or videos of the show?

Unfortunately, no. The use of cameras, video recorders, or recording devices of any kind is strictly prohibited. All cell phones must be turned off or placed on silent mode during the performance. For Young Artist Productions and Performing Ensembles Showcases only, the Education Department may make show photography available to parents afterwards.

Do you seat people after the show starts?

Life happens – and we understand, but as they say, “the show must go on.” Our Patron Experience Manager will do their absolute best to seat latecomers as courteously as possible. Thanks, in advance, for your understanding that we may be unable to seat you in your previously purchased seats if you arrive after the show begins.

What about refreshments inside the theatre?

All drinks must be in the approved Red Mountain Theatre lidded cup, which can be purchased from the bars. These cups are reusable, so don't forget to take them with you and bring them back for refills next time! If you purchase snacks from the bar or grab some of the Goldfish (thanks to a generous donation from David Reese), please make sure all packets are opened before the show starts. No other food is allowed in the theatre.

What are your accessibility accommodations?

Red Mountain Theatre is committed to providing a theatre experience that is accessible to people with disabilities, recognizing that access needs vary and can change over time. While we are always seeking to increase our efforts, click here for the current accommodations we offer. Please let us know if there is anything we can do to improve your experience at the Red Mountain Theatre Arts Campus.

Please note that the ASL/AD accessible performances are identical to all other performances of the show. The only difference is the addition of ASL interpreters, seated in front of stage left, and audio description headphone sets in the audience.

Sensory-friendly performances have been modified for audience experience. Click here to learn more.

Other things we've been asked

Do you take cash/checks?

We are now a cashless venue, but we take all major credit cards.

What does your logo mean?

That's our "Dancing Man" with his top hat and cane. It's a nod to both the artistry we want to achieve and the mountains that define our city.

What was this building originally?

Parts of the original building date back to 1914 when it was the Wittichen Supply Company. What original construction could be saved or repurposed was incorporated back into the building design.

ALWAYS AVAILABLE DISCOUNTS:

College Student Rush Tickets 50% off

Can be purchased in-person one hour prior to curtain at the box office. One ticket per ID. Valid college student ID must be presented at the box office when you collect your tickets. Does not apply to Price level 3 or 4 seating. Discount only applies to Mainstage performances; does not apply to Young Artist Productions or anything listed under "More Exciting Events."

Senior Tickets 10% Off

Use discount code: 2627SENIOR at checkout. Senior discount applies to ages 55 and up only. Does not apply to subscription packages. Discount only applies to Mainstage performances; does not apply to Young Artist Productions or anything listed under "More Exciting Events."

Military Discount

If you are a veteran or active duty service member, use code military2627 in the discount code box to save 10%. Does not apply to subscription packages. Discount only applies to Mainstage performances; does not apply to Young Artist Productions or anything listed under "More Exciting Events."

Special Group Rates

Learn More